Ashish Chakraborty

I’m a results-driven Technical & Business Operations Analyst with 8+ years of progressive IT experience across end-user computing, cloud infrastructure, and enterprise IT operations. I focus on turning complex operational needs into reliable, scalable support—especially across Microsoft ecosystems.

In my current role at Amdocs Development Center India Pvt. Ltd., I administer Microsoft Azure and Azure Active Directory for enterprise user lifecycle management, including access reviews and account provisioning workflows. I also manage mailbox provisioning through the Exchange Admin Center and coordinate VDI incident resolution as the team’s VDI focal, partnering with Level 2 and infrastructure teams to minimize downtime.

I’ve led hands-on AI adoption by developing and deploying an AI agent for internal IT support, helping drive faster query resolution and reducing repetitive ticket volume. Alongside that, I support end users with AI productivity tools such as Microsoft Copilot, Cursor AI, and Perplexity AI, while maintaining 90%+ CSAT accuracy and consistent SLA/KPI performance.

Previously at Wipro Ltd., I strengthened cloud identity operations using the Microsoft Azure portal, supported VMware and Citrix VDI troubleshooting, and managed user lifecycle activities in Active Directory with ServiceNow-based ITSM processes. Earlier in my career at Tech Mahindra and Accenture, I built a strong foundation in incident/problem handling, stakeholder communication, and quality/performance reporting.