Open to opportunities

nguyen kim thoa

@nguyenkimthoa

Message

Experienced marketing professional with a focus on customer service.

Vietnam

Message

What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

I am a dedicated marketing professional with over a decade of experience in customer service and business development. My journey began at the Joint Stock Commercial Bank for Foreign Trade of Vietnam, where I honed my skills in market research, marketing strategy, and KPI management. I take pride in my ability to build effective marketing plans and programs that drive results.

After my tenure in banking, I expanded my expertise in customer service while working at XM in Cyprus, where I managed client inquiries and developed strong relationships with clients. Currently, I am contributing to Errante.com, where I continue to enhance customer satisfaction and promote products effectively. My academic background includes a Master's in Marketing and a Bachelor's in Banking, equipping me with a solid foundation to excel in my field.

Experience

Work history, roles, and key accomplishments

Current

Customer Services

Current

Errante.com

Dec 2022 - Present (2 years 7 months)

Handled client inquiries via live chat, email, and telephone, and performed personal clientele analysis. Promoted available products and services while fostering excellent relationships with clients.

Customer Service Client Inquiries Product Promotion Relationship Management Live Chat Support Email Support Conflict Resolution Communication

Business Development of Card Centre

Vietcombank

Oct 2021 - Present (3 years 9 months)

Managed the performance of new card products to meet business targets, including new customers, sales, and profit margins. Provided product knowledge to the sales team and collaborated with the customer management team to identify client needs.

Product Management Business Development Sales Support Product Development Market Analysis Strategic Planning Team Collaboration

Customer Services

Aug 2018 - Present (6 years 11 months)

Managed client inquiries through live chat, email, and telephone, and performed personal clientele analysis. Promoted products and services while building strong client relationships.

Customer Service Client Inquiries Product Promotion Relationship Management Live Chat Support Email Support Conflict Resolution Communication

Marketing and Sale Policy

Joint Stock Commercial Bank for Foreign Trade of Viet Nam

Sep 2011 - Present (13 years 10 months)

Conducted market research, developed marketing plans, and implemented marketing strategies. Managed KPIs and collaborated with agencies for event implementation and product launches.

Market Research Marketing Planning Marketing Strategy KPIs Event Management Product Launch Data Analysis Sales Policy Customer Service

Education

Degrees, certifications, and relevant coursework

ESEI International Business School

Master of Marketing and Communication, Marketing and Communication

Studied advanced marketing strategies, communication techniques, and international business practices. Focused on developing comprehensive marketing plans and understanding global market dynamics.

Banking Academy

Bachelor of Banking and Finance, Banking and Finance

Gained a strong foundation in banking principles, financial markets, and economic theories. Developed analytical skills relevant to the financial industry.