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Ángel Suárez

@ngelsurez

Account operations specialist at Rem Zen (outsourcing for Credo Legal), improving U.S. client enrollment processes and resolving complex operational issues.

Mexico

Message

What I'm looking for

I'm available for fully remote work across different time zones.

At Rem Zen (outsourcing for Credo Legal), I managed international accounts for the U.S. market, supporting clients throughout their lifecycle in a bilingual environment.

I analyzed client profiles to reduce inconsistencies and processing times in enrollment. I also managed cancellation requests according to internal policies, with a focus on client retention and satisfaction.

When complex operational issues arose, I diagnosed and resolved them as an escalation point for the team. I also trained new team members on account management processes and CRM usage.

At Holiday Inn Express, I assisted international guests with reservations, payments, and billing. I also handled guest requests and conflicts in real time and promoted additional hotel services.

Experience

Work history, roles, and key accomplishments

Enrollments and Cancellations Specialist

Rem Zen

Jul 2024 - Aug 2026 (2 years 1 month)

Managed a portfolio of international accounts for the U.S. market, providing end-to-end client lifecycle support in a bilingual environment. Analyzed client profiles to optimize enrollment processes, resolved service cancellations, and served as an escalation point for complex operational issues.

CRM Account Management Data Analysis Process Optimization Bilingual Communication Training Customer Service

Receptionist

Holiday Inn Express

Oct 2021 - Feb 2022 (4 months)

Assisted international guests at the front desk, managing reservations, payments, and billing with accuracy. Resolved guest conflicts and requests in real time, maintaining high customer service standards.

Customer Service Reservation Management Billing Conflict Resolution Cross Selling