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@ngazibinipiyaspencer
Computer technician and software developer with nearly two years of experience.
I am a dedicated computer hardware and software engineer with nearly two years of experience in providing exceptional technical support to businesses. My background combines strong computer skills, customer service expertise, and relevant education, allowing me to consistently exceed technical and customer expectations. I am proficient in diagnosing and resolving issues, which helps reduce stress for clients and enhances their overall experience.
Throughout my career, I have gained valuable experience in various roles, including as a Junior Customer Engineer and an Education Assistant in IT. I have successfully implemented security measures on Cisco routers and have a solid understanding of network protocols and configurations. My technical skills include remote support for Windows and Mac systems, machine learning, and cloud services such as Azure and AWS. I am committed to continuous learning and professional development, as evidenced by my certifications from Cisco and Nelson Mandela University.
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Work history, roles, and key accomplishments
Ntlavukazi Primary School
Apr 2023 - Sep 2023 (5 months)
Troubleshot and resolved issues with printers, mobile devices, and laptops. Provided technical support to educators, assisting with printer connections and typical IT tasks.
TCM (Technology Corporate Management)
Feb 2022 - May 2022 (3 months)
Provided remote support for various technical issues, performed software installations, conducted hardware repairs, and managed data migration processes.
The Greater Kokstad Municipality (GKM)
Jun 2019 - Sep 2019 (3 months)
Assisted users with password recovery, logged tickets for efficient issue tracking, and adhered to procedures for software installation.
Degrees, certifications, and relevant coursework
Certification, Computer Networking
2019 - 2019
Completed a certification program focusing on CCNA Security, gaining hands-on experience with Cisco routers and network security.
National Senior Certificate, General Education
2015 - 2017
Achieved National Senior Certificate, laying the foundation for further studies in technology and engineering.
Bachelor of Science, Information Technology
2011 - 2013
Completed a program in Information Technology in Software Engineering, gaining skills in various programming languages and technical support.
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