Neyda Morales

At 211 Tampa Bay / First Contact, I conduct bilingual telephone assessments and connect callers with healthcare, housing, food, mental-health, financial, and safety resources. I document referrals and follow-ups accurately while coordinating with providers, agencies, nonprofits, and community partners.

Previously, I supported Humana Medicare members through ResultsCX, explaining benefits, eligibility, coverage, claims, enrollment, and healthcare programs in English and Spanish. I bring more than five years of high-volume healthcare support experience, HIPAA awareness, patient-centered communication, and a commitment to helping Latino and underserved communities access care.