Alison Papion
@alisonpapion
I’m a patient-focused navigator who coordinates care, schedules, and clear communication for better outcomes.
What I'm looking for
I’m a Patient Navigation professional who serves as the primary point of contact, guiding patients through care plans and answering treatment questions. I bring strengths in patience, active listening, time management, and appropriate communication to keep patients supported from start to finish.
In my current and past roles, I’ve managed clinic calendars, coordinated scheduling, verified patient insurance, handled pre-authorizations, processed medical records, and collected co-pays. I also facilitate interdisciplinary communication between patients, therapists, primary care physicians, and billing, and I’ve completed training in trauma-informed care and motivation interview training.
Experience
Work history, roles, and key accomplishments
Patient Navigation
Vitas Healthcare
Jan 2024 - Present (2 years 6 months)
Serves as a primary point of contact for patients, guiding them through care plans and answering questions about treatments. Coordinates clinic scheduling, handles insurance and administrative tasks, and facilitates communication between care teams.
Youth Service Coordinator
SouthWest Keys Program CYD
Jul 2023 - Aug 2023 (1 month)
Coordinated youth services, including training completion and facilitation of groups focused on social change, empowerment, cohesion, and healthy conflict resolution.
Orders Associate
Qurate Retail Group
Apr 2020 - Dec 2020 (8 months)
Provided customer support and service, including maintaining customer relations and assisting with conflict resolution, while handling money and setting up callbacks.
Hospice Clerk
Superior Hospice
Jul 2019 - Apr 2020 (9 months)
Coordinated office scheduling and managed patient records by updating files from print to an online database, creating new patient files, and handling ordering for supplies and inventory.
Captioning Agent
CaptionCall
Nov 2018 - Jul 2019 (8 months)
Captioned live calls and maintained performance against quotas.
Adventure Club Aide
Judson ISD
Sep 2016 - Jun 2017 (9 months)
Supervised children and created and scheduled activities, including money handling and providing first aid services as a certified aide.
Summer Fun Activity Leader
City of San Marcos
Jun 2016 - Aug 2016 (2 months)
Led summer activities by supervising children and creating and scheduling activities, including money handling and first aid responsibilities as a certified leader.
Education
Degrees, certifications, and relevant coursework
Texas State University
Bachelor of Science, Psychology
Earned a B.S. in Psychology from Texas State University in 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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