Open to opportunities

Neval Osmanova

@neval

Senior Operations & Multilingual Specialist | 11+ Years in Regulated Financial Services & Client Relations (CySEC/ASIC/FSC)

Cyprus

Message

What I'm looking for

I want to leverage my 11+ years of regulated corporate experience to transition into revenue operations or enterprise client success. Having spent over a decade managing high-volume communication, ticketing systems, and global compliance data, I want to join a remote team where I can optimize workflows, scale operations, and ensure high data accuracy.

I have 11 to 12 years of experience working in fast-paced corporate environments, mostly within the regulated Forex industry. Over the years, I have handled high volumes of client and internal company emails across different departments, spoken with clients daily on the phone, and managed sensitive documentation. I also have hands-on experience using ticketing systems to solve operational issues and checking chat records to see how clients and support teams communicate.

I am a bilingual native speaker of both Turkish and Bulgarian, and I use professional English every single day for my work. Since I have spent over a decade working under strict global regulations like CySEC, ASIC, FSC, and GDPR, following detailed guidelines and protecting sensitive data is second nature to me. [1]

I am not trying to limit myself to just one type of job right now. Instead, I am looking for a great remote role where I can use this background to help a company keep their operations organized, manage important client relationships, or handle compliance workflows.

Experience

Work history, roles, and key accomplishments

Client Retention Manager

Apr 2024 - Mar 2026 (1 year 11 months)

Analyzed client behavior and recurring issues to improve operational processes. Reviewed complex cases and coordinated with Compliance, Back Office, and Dealing teams for accurate resolution. Refined multilingual written communications for clarity and tone. Operated strictly within detailed internal procedures and strict global regulatory requirements, including AML-related controls.

Client Relations Manager

Jan 2020 - Apr 2024 (4 years 3 months)

Handled high volumes of written and verbal client enquiries in a regulated multilingual environment by assessing cases and providing coordinated, accurate responses. Applied legal and internal compliance procedures and contributed to investigating issues and improving operational processes.

Client Relations Multilingual Enquiry Handling Case assessment Case Management Written Communication Verbal Communication Compliance Legal Procedures Quality Assurance Stakeholder Collaboration Issue investigation Process Improvement

Business Development Manager

Trading Point of Financial Instruments (XM)

Jan 2015 - Jan 2019 (4 years)

Support structured market analysis and contribute to expansion initiatives through research and cross-market information gathering. Represent the company at international meetings and coordinate with stakeholders on market and operational initiatives across languages and cultures.

Market Research Competitive Analysis Industry Analysis Cross market analysis Market Expansion Support Stakeholder Coordination International Event Representation Multilingual cross cultural communication

Affiliate Manager

Trading Point of Financial Instruments (XM)

Jan 2015 - Jan 2019 (4 years)

Monitor partner and campaign performance against KPIs and conversion targets, reviewing materials and compliance with campaign requirements. Analyze performance and traffic quality to identify trends, support fraud-quality investigations, and inform optimization decisions.

Affiliate performance monitoring KPI Tracking Conversion analysis Marketing campaign review Brand Consistency ROI Analysis Performance Data Analysis Traffic quality analysis Fraud investigation support Trend Analysis Campaign Optimization

Customer Care

Apr 2015 - Dec 2019 (4 years 8 months)

Processed and assessed customer enquiries across live chat, email, and telephone channels in a high-volume environment. Maintained professional communication, coordinated with internal departments on required actions, and ensured consistent procedure adherence.