Netta User
@nettauser
Tax examining technician with 7+ years in customer support, IT troubleshooting, and accurate compliance work.
What I'm looking for
I’m a Tax Examining Technician at the IRS, focused on examining tax returns for accuracy and compliance. I apply tax codes, conduct audits, maintain case records, and resolve taxpayer issues while providing clear instructions and notices.
Across my career, I’ve built a reputation for accuracy, problem-solving, and strong communication—whether resolving customer account issues as a Retiree Customer Assistant, managing office operations as an Office Manager (budgeting, invoicing, HR support, and event planning), or supporting customers through technical troubleshooting and device staging. I bring hands-on IT support experience, including diagnostics and troubleshooting, and I enjoy working independently with minimal supervision to deliver reliable results.
Experience
Work history, roles, and key accomplishments
Tax Examining Technician
IRS
Jan 2024 - Jan 2025 (1 year)
Examined tax returns for accuracy and compliance by applying tax codes and conducting audits. Maintained case records and assisted taxpayers with instructions and notices.
Office Manager
Street Grace
Jan 2022 - Jan 2023 (1 year)
Managed office operations including budgeting, invoicing, HR support, and event planning. Coordinated administrative workflows to keep day-to-day operations running smoothly.
Stager
Stratix Corporation
Jan 2021 - Jan 2022 (1 year)
Configured and staged mobile devices to support project delivery. Met project deadlines while preparing devices for deployment.
Customer Service Representative
Inktel
Jan 2019 - Jan 2022 (3 years)
Resolved customer issues by processing orders and handling escalations when needed. Documented cases and followed through to ensure customers received accurate resolutions.
Administrative Assistant
Rhymer Consortium
Jan 2019 - Jan 2020 (1 year)
Organized documents and scheduled appointments to support daily administrative needs. Assisted with marketing efforts through coordinated support and documentation.
Customer Support Specialist
Computers 4 Us
Jan 2013 - Jan 2016 (3 years)
Provided technical support and helped with installations for customers. Supported troubleshooting and assisted customers with resolving technical issues.
Telemarketer
Grand Solutions
Jan 2011 - Jan 2013 (2 years)
Explained products to prospective customers and persuaded them to complete purchases. Supported sales conversion through direct outreach and product communication.
Retiree Customer Assistant
Alight Solutions
Resolved customer account issues by verifying information and investigating unusual activity. Provided clear support to help retiree customers address problems and next steps.
Customer Service Assistant
Scheduled appointments and supported customers by updating and verifying account information. Helped resolve customer needs through accurate account handling and communication.
IT Support Intern
Atlanta Computer Solutions
Performed diagnostics and troubleshooting while supporting IT issue investigation. Conducted code testing in C++ to help validate fixes and functionality.
Education
Degrees, certifications, and relevant coursework
Gwinnett College
Associate Degree in Computer Science, Computer Science
Earned an Associate Degree in Computer Science from Gwinnett College.
Availability
Location
Authorized to work in
Job categories
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