Netta User

Examined tax returns for accuracy and compliance by applying tax codes and conducting audits. Maintained case records and assisted taxpayers with instructions and notices.

Managed office operations including budgeting, invoicing, HR support, and event planning. Coordinated administrative workflows to keep day-to-day operations running smoothly.

Configured and staged mobile devices to support project delivery. Met project deadlines while preparing devices for deployment.

Resolved customer issues by processing orders and handling escalations when needed. Documented cases and followed through to ensure customers received accurate resolutions.

Organized documents and scheduled appointments to support daily administrative needs. Assisted with marketing efforts through coordinated support and documentation.

Provided technical support and helped with installations for customers. Supported troubleshooting and assisted customers with resolving technical issues.

Explained products to prospective customers and persuaded them to complete purchases. Supported sales conversion through direct outreach and product communication.

Resolved customer account issues by verifying information and investigating unusual activity. Provided clear support to help retiree customers address problems and next steps.

Scheduled appointments and supported customers by updating and verifying account information. Helped resolve customer needs through accurate account handling and communication.

Performed diagnostics and troubleshooting while supporting IT issue investigation. Conducted code testing in C++ to help validate fixes and functionality.

Earned an Associate Degree in Computer Science from Gwinnett College.