Open to opportunities

Whitney Williams

@whitneywilliams2

Tax examiner technician and customer operations leader, resolving complex taxpayer cases with calm accuracy and team-driven service.

United States

Message

What I'm looking for

I’m looking for a role where I can resolve complex, high-volume customer or taxpayer cases with calm, compliant accuracy, lead and train teams, and improve operations through clear communication, careful research, and strong community or stakeholder coordination.

I’m a Tax Examiner Technician with 10+ years of experience across federal government services, retail leadership, and community engagement. I close cases on a high-volume caseload by conducting in-depth research across multiple IRS systems and applying IRS Internal Revenue Manual (IRM), federal tax law, and collection procedures to reach accurate, compliant resolutions.

Beyond casework, I lead people and programs. As a Community Events Lead, I planned and executed large-scale volunteer events with 100+ participants and coordinated across multiple partner organizations, strengthening community engagement through trusted partnerships.

Earlier, I served as a Shift Manager in fast-paced, high-volume retail operations. I trained and onboarded new employees, managed opening/closing, cash handling, inventory management, and security protocols—consistently delivering personalized customer experiences with a solutions-oriented, calm communication style.

Experience

Work history, roles, and key accomplishments

Current

Tax Examiner Technician

Current

Internal Revenue Service

Sep 2021 - Present (4 years 10 months)

Resolved taxpayer notice, refund inquiry, and account discrepancy cases for individuals and small business owners by conducting in-depth IRS system research and applying IRM, federal tax law, and collection procedures. Maintained case closure accuracy and performance standards while handling a high-volume caseload.

Case Management Tax Research IRM Federal Tax Tax Law Microsoft Office Excel Word Outlook PowerPoint

Shift Manager

Starbucks

Feb 2012 - Dec 2021 (9 years 10 months)

Led daily shift operations as the main communication link between store leadership and frontline team members while overseeing opening/closing, cash handling, inventory management, and security protocols. Trained and onboarded new employees on customer service standards, beverage preparation, and food safety, sustaining high performance in a fast-paced environment.

Customer Service Team Leadership Training and Development Onboarding Conflict Resolution Cash Handling Inventory Management Security Protocols Food Safety Customer Experience

Community Events Lead

Nike

Dec 2017 - Jun 2020 (2 years 6 months)

Planned and executed large-scale community volunteer events, coordinating 100+ volunteers across multiple partner organizations and supporting safe, inclusive logistics for 150+ participants. Built and maintained community partnerships and supported cross-department operational coverage.