nestor coutinho
@nestorcoutinho
I lead operations teams, automate workflows, and improve quality, efficiency, and client outcomes.
IndiaWhat I'm looking for
I'm currently leading media analysts at PublicRelay across a $3 million enterprise account portfolio, covering media monitoring, newsletter production, article QA, and client account management.
I built a client newsletter program from the ground up, created AI-assisted content prompts, led 25 account transitions, and developed an HTML-based Analyst Capacity Tracker for scheduling, coverage, and utilization across two teams.
Previously at Halo Media Works, I automated vendor allocation to reduce operational costs by 12%, improved client retention by 25%, integrated AI workflows to improve process efficiency by 25%, and reduced turnaround time for major services by 30%.
Across TCS Limited, Burrp.com, Halo Media Works, and PublicRelay, I've led teams, strengthened SOPs and quality controls, managed client relationships, and delivered operational improvements through forecasting, automation, capacity planning, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Operations Manager
PublicRelay
Jun 2025 - Present (1 year 3 months)
Lead a team of media analysts delivering media monitoring, newsletter production, article QA, and client account management across a $3 million enterprise account portfolio. Built a client newsletter program from the ground up, including SOPs, editorial standards, and AI-assisted content generation prompts.
Education
Degrees, certifications, and relevant coursework
Welingkar Institute of Management
PGDM, Operations
2022 -
Pursued a Post Graduate Diploma in Management with a focus on Operations.
Mumbai University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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