Sravanthi Moola
@sravanthimoola
Operations Manager in remote service operations who improved client workflows by up to 20% and managed teams of up to 50.
IndiaWhat I'm looking for
In my current Freelance Operations & Business Support Consultant work, I support small businesses, startups, and service-based clients with operations. I’ve optimized workflows, improving efficiency by up to 20%, and developed SOPs and onboarding materials.
I also manage customer support operations, including inbound queries, escalations, and SLA adherence. I assist clients with CRM setup, lead tracking, and performance reporting, and provide data-driven insights to improve customer experience and retention.
At PTW (Pole To Win), I managed voice-based operations for global gaming QA projects with cross-functional teams of 25+ members. Structured performance tracking and coaching improved team productivity by 15%, while process changes and resource allocation helped reduce turnaround time.
Earlier, I managed business operations and resource planning at Vaco Enterprise LLP, and led content moderation and content operations teams at Cognizant and Wipro BPO. At Cognizant, I maintained SLA adherence above 95% and improved customer satisfaction scores by 10%; at Wipro BPO, workflow optimization reduced processing time by 6%.
Experience
Work history, roles, and key accomplishments
Freelance Operations & Business Support Consultant
Remote
Apr 2023 - Present (3 years 6 months)
Provided end-to-end operations support for small businesses, startups, and service-based clients. Managed customer support operations, set up optimized workflows, and developed SOPs and training materials.
Operations Team Manager
PTW (Pole To Win)
Apr 2022 - Mar 2023 (11 months)
Managed voice-based operations for global gaming QA projects, handling cross-functional teams of 25+ members. Improved team productivity by 15% through structured performance tracking and coaching.
Operations Team Manager
Vaco Enterprise LLP
Mar 2021 - Apr 2022 (1 year 1 month)
Led business operations and resource planning across multiple projects. Increased operational efficiency by implementing process improvements and automation strategies.
Managed Facebook content moderation operations, ensuring SLA adherence above 95% and strict compliance with platform policies. Led a team of 20+ associates, improving customer satisfaction scores by 10%.
Managed content operations and quality assurance processes. Reduced processing time by 6% through workflow optimization and trained team members on best practices.
Education
Degrees, certifications, and relevant coursework
Aurora College of Engineering
Bachelor of Science, Engineering
Bachelor of Science degree from Aurora College of Engineering in Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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