Open to opportunities

Neshlen Gounden

@neshlengounden

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IT professional specializing in Desktop & Network Support with emerging data science skills.

South Africa

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What I'm looking for

I seek a hands-on Desktop/Network support role in a collaborative team where I can apply IT troubleshooting skills, enhance security practices, and grow my data science capabilities.

I am a dedicated IT professional with a Diploma in Networking and a recent Data Science bootcamp, focused on delivering reliable desktop and network support.

I have hands-on experience troubleshooting hardware and software, configuring Windows and Linux systems, and providing remote support to end users while managing help-desk ticket workflows.

I am developing data science capabilities — Python, basic machine learning concepts, data visualization, and SQL — to drive data-informed IT decisions and improve operational outcomes.

I collaborate well with teams, prioritize clear user training and documentation, and am committed to strengthening IT security and support processes in a growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Current

Desktop and Network Technician

Current

Bell Equipment

Nov 2022 - Present (2 years 10 months)

Provided desktop and network support for Bell Equipment, troubleshooting hardware/software issues, administering backups and restoring data, and delivering remote assistance to reduce downtime and improve user productivity.

Desktop Support Windows Linux Remote Support Microsoft Office Python