Open to opportunities

Sixolise Totoyi

@sixolisetotoyi

Message

Entry-level IT support professional with hands-on technical training and strong troubleshooting skills.

South Africa

Message

What I'm looking for

I seek an entry-level IT support role at a collaborative organization where I can apply technical training, grow my skills, and contribute to reliable user support.

I am an entry-level IT support specialist trained at Nelson Mandela University, with practical coursework in systems software, networks, support services and business intelligence. I have demonstrated proficiency in troubleshooting, Microsoft 365, Microsoft Power BI and time management, and I consistently pass core IT modules while progressing through a Diploma in Information Technology: Support Services.

I am motivated to begin a professional IT support role where I can apply my technical training, basic ITIL knowledge, and problem-solving approach to help an organization maintain reliable systems and improve user experience. I value learning, collaboration with senior staff, and contributing to effective, user-focused support operations.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Nelson Mandela University

Jan 2021 - Present (4 years 9 months)

Provided IT support and troubleshooting while completing a Diploma in Information Technology: Support Services, achieving passes across core modules and improving service response through practical lab work.

Troubleshooting Microsoft Power BI Networking Fundamentals

Education

Degrees, certifications, and relevant coursework

Nelson Mandela University

Diploma in Information Technology: Support Services, Information Technology

2021 -

Activities and societies: Completed modules in systems software, information systems, support services and communication networks; academic record shows multiple passed subjects across 2022–2024.

Enrolled in Information Technology support programmes, completing a Higher Certificate in IT Support Services (2021) and progressing in the Diploma in Information Technology: Support Services (2022–current).