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@sixolisetotoyi
Entry-level IT support professional with hands-on technical training and strong troubleshooting skills.
South AfricaI am an entry-level IT support specialist trained at Nelson Mandela University, with practical coursework in systems software, networks, support services and business intelligence. I have demonstrated proficiency in troubleshooting, Microsoft 365, Microsoft Power BI and time management, and I consistently pass core IT modules while progressing through a Diploma in Information Technology: Support Services.
I am motivated to begin a professional IT support role where I can apply my technical training, basic ITIL knowledge, and problem-solving approach to help an organization maintain reliable systems and improve user experience. I value learning, collaboration with senior staff, and contributing to effective, user-focused support operations.
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Work history, roles, and key accomplishments
NUNelson Mandela University
Jan 2021 - Present (4 years 10 months)
Provided IT support and troubleshooting while completing a Diploma in Information Technology: Support Services, achieving passes across core modules and improving service response through practical lab work.
Degrees, certifications, and relevant coursework
NUDiploma in Information Technology: Support Services, Information Technology
2021 -
Activities and societies: Completed modules in systems software, information systems, support services and communication networks; academic record shows multiple passed subjects across 2022–2024.
Enrolled in Information Technology support programmes, completing a Higher Certificate in IT Support Services (2021) and progressing in the Diploma in Information Technology: Support Services (2022–current).
National Senior Certificate, General Education
Completed National Senior Certificate (Matric) at Uxolo High School in 2019.
Software and tools used professionally
South AfricaYou can contact Sixolise and 90k+ other talented remote workers on Himalayas.
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