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Nerio Callejas

@neriocallejas

Customer experience professional with experience in customer service, recruitment, content moderation, QA, omnichannel support, and team leadership.

El Salvador

Message

At TELUS International, I reviewed and classified user-generated content for the Roblox account, applying established policies and community guidelines. I identified violations, took appropriate moderation actions, and followed escalation procedures when cases needed additional review.

At Concentrix, I monitored team performance and operational quality, maintained Excel trackers and reports, and analyzed data to identify trends. At Global Bpo Outsourcing, I reviewed candidate information, updated databases, and tracked candidates through the recruitment process while handling confidential information.

Experience

Work history, roles, and key accomplishments

Current

Recruitment Analyst

Current

Global BPO Outsourcing

Jan 2026 - Present (9 months)

Reviewed and validated candidate information and documentation. Maintained and updated candidate databases and tracking systems, and followed up with candidates throughout the recruitment process using digital communication tools.

Data Validation Database Management Data Tracking Reporting Excel Google Workspace Recruitment Candidate Management

Content Moderator

Telus International

Reviewed and classified user-generated content according to established policies and community guidelines. Identified content that violated platform rules and applied appropriate moderation actions while maintaining confidentiality and professional standards.

Content Moderation Content Review Policy Enforcement Community Guidelines Trust and Safety Quality Assurance Policy Compliance Escalation Procedures Sensitive Content Management Confidentiality and Data Privacy

Team Leader/Operations

Concentrix

Monitored team performance and operational quality indicators. Created and maintained Excel trackers and operational reports, performed quality checks, and analyzed operational data to identify trends and areas for improvement.