nikola mancic
@nikolamancic
I lead SaaS customer onboarding, implementation, and adoption for eCommerce brands.
SerbiaWhat I'm looking for
At Gorgias, I led onboarding and implementation for eCommerce brands, helping customers optimize workflows, integrate CRM and eCommerce tools, and maximize platform ROI through QBRs and tailored success plans.
I've also supported Rivian owners and Hyperoptic customers with technical troubleshooting, setup, and account guidance, partnering with Engineering, Service, Delivery, Product, and Support teams to resolve complex issues and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Led customer onboarding and implementation projects for eCommerce brands, optimizing workflows and integrations. Conducted QBRs and provided strategic guidance to drive product adoption and customer success.
Customer Support Guide
Rivian
Apr 2022 - Sep 2024 (2 years 5 months)
Provided exceptional customer support for Rivian owners, assisting with technical troubleshooting, vehicle setup, and account management. Collaborated with cross-functional teams to resolve complex issues and maintain high CSAT scores.
Technical Support Agent
Hyperoptic
Mar 2020 - Apr 2022 (2 years 1 month)
Provided technical assistance for broadband and networking issues, guiding customers through installation and diagnostics. Managed high volumes of inbound requests while maintaining service quality and escalating trends to engineering teams.
Education
Degrees, certifications, and relevant coursework
nikola hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
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