I'm looking to help organizations solve system-level problems, building scalable products, and using AI to increase engineering leverage without sacrificing software quality.
Open to opportunities
Nelson Oladeji
@nelsonoladeji
I enjoy solving system-level problems, building scalable products, and using AI to increase engineering leverage without sacrificing software quality.
NigeriaWhat I'm looking for
At the World Trade Center, Abuja, I work as a Networks & AI Engineer, designing network services and infrastructure while integrating AI solutions that automate and optimize business workflows. Most developers use AI to generate code. I use AI to build systems.
My workflow focuses on architecture, context engineering, iterative implementation, evaluation, and refinement. Instead of manually writing every feature, I define constraints, provide domain knowledge, validate outputs, and continuously improve reusable development patterns that accelerate future work. This approach has enabled me to build enterprise-grade platforms such as Haven Estate, Koventra, and Medova — production-oriented SaaS applications featuring multi-tenant architectures, financial workflows, visitor management, realtime communication, and compliance-focused operational systems.
Previously at NITDA Nigeria, I delivered end-user support for 200+ staff, resolved an average of 30 tickets daily, implemented ITIL incident workflows, and reduced service interruptions by 70%. I also strengthened security through firewall configuration, system hardening, patch management, monitoring, backups, and disaster recovery.
Across Trustfund Pensions Limited and NITDA, I've improved support operations, administered SaaS platforms, maintained network infrastructure, built a Visitor Management & Tracking System still in use, and translated complex technical solutions into practical support for users.
Experience
Work history, roles, and key accomplishments
Current
Designing and deploying network infrastructure and integrating AI solutions to optimize workflows and ensure resilient, scalable enterprise environments.
Current
• Delivered end-user support for 200+ staff, resolving an average of 30 tickets per day and reducing productivity loss due to IT issues by 50%.
• Implemented ITIL-based incident management workflows, improving ticket resolution efficiency by 40%.
• Designed and deployed an online self-service knowledge repository, reducing recurring support tickets by 25%.
• Strengthened network security through a
• Led a redesign of IT support processes, achieving a 35% reduction in overall ticket volume.
• Supported and administered SaaS platforms (Microsoft 365, CRM systems) for 40+ employees,
ensuring seamless integration and minimal downtime.
• Implemented organization-wide IT Service Management (ITSM) tools, improving service
delivery metrics by 23%.
• Increased first-call resolution rate by 60
• Resolved 1,000+ user-reported issues within the first year, earning recognition for service quality and responsiveness.
• Managed backup and recovery operations, achieving 100% data recovery success during incidents.
• Supported network infrastructure maintenance, improving system reliability and information flow.
• Assisted with a company-wide OS migration, completing the transition with zero c
• Worked with a team of other interns and Designed and developed Visitor Management & Tracking System (VMTS) to address identified security gaps; solution is still in active use.
• Diagnosed and resolved hardware, software, and network issues using structured troubleshooting methodologies.
• Conducted research on hardware, software, and security solutions to support organizational needs.
• Perfor
Education
Degrees, certifications, and relevant coursework
BI
Bowen University Iwo
Bachelor's degree, Computer Science and Information Technology
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
30k-60k USD
Job categories
Application DeveloperAI EngineerIT Support SpecialistSystems AdministratorNetwork AdministratorTechnical Support SpecialistProgram ManagerDatabase AdministratorWeb DeveloperCybersecurity AnalystNetworking EngineerIT Network EngineerNetwork EngineerNetwork Infrastructure EngineerNetwork Systems EngineerIP Network EngineerNetwork Support EngineerNetwork Solutions EngineerEnterprise Network Engineer
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