At Microsoft, I support ByteDance/TikTok’s Azure AI workloads, helping the customer expand its AI footprint and scale monthly consumption from approximately $7M to $20M. I own the support and escalation experience across EMEA for this account.
I lead investigations into high-severity incidents, working with engineering, product, architecture, and customer stakeholders to resolve issues and limit business disruption. I also advise customer leaders on technical risks and resolution plans.
As a Senior Support Engineer at Microsoft, I support enterprise customers running mission-critical Azure AI services. I’m recognized as a subject matter expert in Azure governance, networking, and data services, and I mentor engineers through technical coaching and knowledge sharing.
Earlier, at Avanade and Accenture, I delivered Azure and Power BI advisory and analytics work, including a Tableau-to-Power BI migration discovery project for Unilever and an Azure Data Engineering proof of concept for a financial services customer. My certifications include Azure Data Engineer Associate, Azure AI Fundamentals, Power BI, and ITIL Foundation v3.
