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Nelson Cardoso

@nelsoncardoso

Customer service and technical support professional at Bromic, resolving security issues and troubleshooting technical problems.

Portugal

Message

At Bromic, I provide technical assistance and investigate security-related issues, including unauthorized account activity and fraud. I troubleshoot technical problems to support a positive customer experience.

At Kraftwerk, I managed daily operations and records, created and monitored purchase orders, and assisted with home automation system installation and troubleshooting.

Earlier, I supervised technical teams at VigiQuinta and TMM Holdings Ltd, where I coordinated workloads and addressed escalated technical and security system issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Technical Support

Current

Bromic

Jan 2025 - Present (1 year 10 months)

Provided technical assistance and support, investigated and resolved security-related issues, and troubleshot technical problems to ensure high customer satisfaction.

Technical Support Troubleshooting Customer Service Security

Customer Service Representative

Manpower

Jan 2024 - Jan 2025 (1 year)

Provided technical assistance for devices, software, and accessories, investigated security issues, and troubleshot technical problems to ensure high customer satisfaction.

Technical Support Troubleshooting Customer Service Security

Administration Assistant

Kraftwerk

Jan 2022 - Jan 2024 (2 years)

Managed daily operations, maintained accurate records, created and monitored purchase orders, handled receptionist duties, and assisted with technical installation and troubleshooting of home automation systems.

Administration Record keeping Purchase Order Receptionist home automation Troubleshooting

Technical Support Supervisor

VigiQuinta

Jan 2020 - Jan 2022 (2 years)

Supervised a technical team, managed schedules and workloads, prepared reports, ensured policy adherence, and monitored system performance to address escalated issues.

Supervision Team Leadership Scheduling Reporting System Monitoring Technical Support

Customer Service Agent

TUI Portugal S.A.

Jan 2019 - Jan 2020 (1 year)

Managed client accounts, provided assistance with inquiries, and delivered support through call centre operations.

Customer Service Call Centre Account Management

Senior Security Technician

TMM Holdings Ltd

Jan 2011 - Jan 2019 (8 years)

Supervised technical teams in delivering security solutions, managed schedules and delegated tasks, and resolved complex escalated security system issues.

Security Systems Team Leadership Scheduling Troubleshooting Technical Support