NELLIE NJAMBI WANJIKU
@nellienjambiwanjiku
Experienced marketing and customer-care professional specializing in fresh produce export operations.
KenyaWhat I'm looking for
I am a results-driven marketing and customer-care professional with extensive experience in fresh produce export operations, flight and cargo booking, client relations, and administration. Over my career I have progressed from front-office and secretarial roles to Marketing Manager, leading business development, client communications, order management, and export logistics.
I have a proven record of securing new clients and markets (including France and Hong Kong), coordinating packhouse and shipping schedules, handling KEPHIS ECS processes, producing client invoices and reports, and ensuring timely payment follow-ups. I bring strong organizational, communication and customer-service skills and a practical, hands-on approach to operations and quality control.
Experience
Work history, roles, and key accomplishments
Marketing Manager
Ecofields Limited & Sunside Veg
Apr 2020 - Present (5 years 7 months)
Led marketing and business development for fresh vegetables and herbs, expanded markets (France, Hong Kong), managed procurement, export flight bookings, client communications, and payment follow-ups to improve export operations.
Marketing Assistant
Everest Enterprises Limited
Feb 2019 - Mar 2020 (1 year 1 month)
Sourced new clients and product lines, managed international client communications and orders, coordinated packhouse distribution and flight confirmations, and produced client reports to grow sales.
Marketing Assistant
Green Lands Limited
Sep 2017 - Jan 2019 (1 year 4 months)
Developed new client relationships and product lines, handled international client pricing and email communications, coordinated produce procurement and flight bookings to support export sales.
Flight Bookings & Quality Control
PML (Liftcargo)
Jun 2017 - Aug 2018 (1 year 2 months)
Coordinated airline flight bookings and confirmations, performed incoming produce quality checks including temperature recording and tally counts, and managed KEPHIS inspections and client pre-alerts.
Administration Assistant
Kenya Fresh Produce Limited
Jun 2015 - Jan 2017 (1 year 7 months)
Managed front office duties and client communications for international markets, coordinated orders with packhouse, tracked shipments and prepared client invoices to ensure timely deliveries and issue resolution.
Admin Assistant
Kandia Fresh Produce Limited
Oct 2010 - May 2015 (4 years 7 months)
Provided front office and administrative support, handled international client orders and flight/ocean bookings for produce exports, and managed packhouse coordination and invoicing to streamline export logistics.
Front Office Manager
Everest Enterprise Limited
Jan 1996 - Sep 2010 (14 years 8 months)
Managed front office, switchboard and customer care functions across multiple departments while handling flight bookings and maintaining personnel records; supported operations that improved administrative efficiency over a 14-year tenure.
Education
Degrees, certifications, and relevant coursework
Rewarding Management College
Diploma, Public Relations & Customer Service Management
2008 - 2008
Completed a Diploma in Public Relations & Customer Service Management in 2008.
Rewarding Management College
Diploma, Front Office Management & Administration
2003 - 2003
Completed a Diploma in Front Office Management & Administration in 2003.
Compatriotic Computers
Certificate, Computing
2000 - 2000
Completed a certificate course in Computing with focus on Microsoft Excel in 2000.
Temple College
Certificate, Front Office Management & Administration
1999 - 1999
Completed a Telephone Receptionist/Switchboard Operator certificate in Front Office Management & Administration in 1999.
Choice Computers
Certificate, Computer Applications
1999 - 1999
Completed a certificate course in Microsoft Office in 1999.
Kilifi Township Secondary School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
1987 - 1990
Completed the Kenya Certificate of Secondary Education (KCSE) at Kilifi Township Secondary School from 1987 to 1990.
Kibarani Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
1979 - 1986
Completed the Kenya Certificate of Primary Education (KCPE) at Kibarani Primary School from 1979 to 1986.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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