Jedidah Aketch

Responsible for developing and executing marketing plans, conducting market research, organizing events, and managing customer relations to enhance hotel market share and customer loyalty.

Managed customer service and public relations, developed marketing plans, and oversaw event management to enhance hotel operations and customer satisfaction.

Coordinated front office operations, managed customer service, and assisted in marketing efforts to improve guest relations and hotel performance.

Oversaw front office operations, managed guest relations, and ensured customer satisfaction through effective service delivery and staff training.

Provided front desk support, managed guest check-ins and check-outs, and ensured high levels of customer service and satisfaction.

Managed front desk operations, including booking hotel rooms and flights, and provided customer support to enhance client experiences.

Assisted in preparing tourism itineraries, organizing excursions, and promoting tourism in Siaya County through various marketing efforts.

Completed a certificate program focused on digital marketing strategies and techniques, equipping me with the skills to effectively promote products and services online.

Pursued a diploma in Travel and Tourism Management, gaining knowledge in tourism operations, customer service, and event management.

Completed a certificate program in Customer Care Skills, focusing on enhancing customer service and communication abilities.

Completed a certificate program in Computer Skills, which included training in various computer applications and software.

Achieved the Kenya Certificate of Secondary Education, which provided a foundational education and prepared me for further studies.