Neku Awumbom
@nekuawumbom
Self-motivated communicator and AI data trainer with strong research and problem-solving skills.
CameroonWhat I'm looking for
I am a self-motivated professional with a Master's in Human Resource Management and a BSc in Women and Gender Studies and Journalism and Mass Communication. I combine strong oral and written communication with analytical research skills to gather, organize, analyze, and interpret information effectively.
I have hands-on experience in customer service, quality control, and AI data training, including creating high-quality video Q&A pairs and assessing AI-generated responses for accuracy and relevance. I work well under pressure and maintain accuracy and precision in data-focused tasks.
I am proactive in recognizing problems and implementing solutions, with a decisive, personable, goal-driven style that builds strong rapport across diverse backgrounds. I bring leadership, teamwork, and consultative abilities to advisory discussions.
I am an avid learner with good mastery of Microsoft Office and Salesforce, fluent in English, and committed to continual professional development in AI training, customer experience, and quality assurance.
Experience
Work history, roles, and key accomplishments
AI Trainer
Invisible Technologies
Feb 2026 - Present (3 months)
Watch videos and create high-quality Q&A pairs with accurate tags and timestamps to challenge AI models; assess and improve model outputs for accuracy and relevance.
Customer Service Agent
Invisible Technologies
Jan 2024 - Jan 2026 (2 years)
Onboarded merchants via calls and email, resolved customer inquiries, updated accounts, and documented customer interactions to support activation and retention.
Quality Control Agent
Invisible Technologies
Dec 2024 - Dec 2025 (1 year)
Performed quality control audits of customer support agents' work to ensure adherence to client expectations and service standards.
Expert AI Data Trainer
Mindrift
May 2024 - Jul 2024 (2 months)
Assessed AI-generated responses for accuracy, relevance, coherence, and safety using defined metrics to improve model performance.
Calls Agent
Invisible Technologies
Jan 2023 - Jan 2024 (1 year)
Reached out to merchants to provide product information and support, driving engagement and addressing service needs via outbound calls.
Data Entry Agent
Invisible Technologies
Performed accurate data entry tasks to maintain and update records supporting operational workflows.
Education
Degrees, certifications, and relevant coursework
University of Bamenda
Master of Human Resource Management, Human Resource Management
Completed a Masters in Human Resource Management, awarded in July 2020.
University of Buea
Bachelor of Science, Women and Gender Studies; Journalism and Mass Communication
Completed a Bachelor of Science combining Women and Gender Studies and Journalism and Mass Communication, awarded in September 2014.
Presbyterian Secondary School, Mankon
GCE Advanced Level, General Secondary Education
Completed GCE Advanced Level studies, awarded in June 2010.
Presbyterian Secondary School, Mankon
GCE Ordinary Level, General Secondary Education
Completed GCE Ordinary Level studies, awarded in June 2008.
Availability
Location
CameroonAuthorized to work in
Job categories
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