Rupech Nkengafack

Annotate text, image and audio data against written guidelines, applying consistent labelling rules across tasks. Work includes text classification, sentiment and intent labelling, named entity recognition, bounding boxes, polygon segmentation, and speech-to-text transcription with speaker identification.

Handled 50-80 inbound requests per shift, logging every case with 99% data accuracy and 100% record completeness. Calmed upset customers with clear solutions and tracked technician status with internal teams to keep resolutions on schedule.

Kept CRM records and client files 100% accurate, with no missed follow-ups or lost documents. Managed enquiries across calls, online channels and email, contributing to a 25-30% increase in qualified leads.

Maintained a 95%+ satisfaction rate across calls, email and in-person enquiries. Processed client documentation and account records at 98% accuracy, and escalated complex cases to procedure with a 100% compliance record.

Explained options and processes clearly to clients by phone and email. Routed client cases to the right advisors, cutting wait times by 25%, and handled confidential client information with a zero-breach record.

Completed the Essentials of Data Labelling and Annotation for AI Development in October 2026.

Completed Customer Service Essentials in November 2025.

Pursued a Bachelor of Science in Banking and Finance at the University of Buea.