Neil Pinto

I am a business analyst with 3+ years of experience translating business needs into functional requirements, supporting Agile delivery, and improving digital customer journeys. I specialize in requirement documentation (BRD/FRD/PRD), process mapping, and KPI-driven analysis.

At Reliance Jio Platforms I have led UAT and BA activities across digital experience and delivery governance, coordinating engineering, QA, UX and operations to ensure clarity and delivery. I create user stories, acceptance criteria, system interaction diagrams, and maintain requirement traceability.

My work includes funnel and KPI analysis using GA4 and Looker Studio, gap and root-cause analysis for defects, and designing workflow improvements for products like MyJio, Jio.com checkout, JioWallet, and FTTx/AirFiber activations. I maintain structured documentation aligned with audit standards.

I bring a data-driven mindset, strong stakeholder communication, and hands-on experience with tools such as Azure DevOps, Jira, Confluence, Figma, Miro, Excel and basic SQL. I seek opportunities to optimize digital experiences and deliver measurable product outcomes.