Shaik Mohammad Junaid User

I've supported high-volume customer operations at Flutter Entertainment and Wipro, analyzing policy-driven cases, investigating exceptions, and documenting decisions that improve consistency and compliance.

At Flutter Entertainment, I managed and analyzed 500+ customer-verification and account-support cases each week while maintaining 99%+ accuracy in Salesforce records and operational documentation. My interaction-trend analysis contributed recommendations that helped reduce repeat issues by 15%.

I also built an independent SoFi Growth Quality Analysis project, translating an executive question into requirements, KPI definitions, business rules, SQL analysis, and an 8-page Power BI dashboard with 40+ KPIs. I developed a Growth Quality Index and delivered executive recommendations based on financial, customer-friction, lending, funding, and credit-risk analysis.

I'm looking to bring my requirements thinking, process mapping, stakeholder collaboration, and analytical reporting skills to an IT Business Analyst role.