At Amazon, I increased policy enforcement and compliance accuracy by 50% within a six-month review cycle by applying content policy SOPs across international markets.
I classified flagged content by risk and severity, helping reduce policy violation exceptions and strengthen audit readiness. I also coordinated with Legal, Product Management, and Quality Assurance to resolve complex trust and safety cases.
On the Amazon Prime Video content moderation and Trust and Safety workflow optimization project, I handled the moderation and policy enforcement lifecycle for more than 200 regional video assets per month, applying localized legal standards and platform guidelines.
At Capgemini, I conducted root-cause analysis of system faults and implemented inspection protocols to improve quality outcomes. I also led monthly engagement and wellbeing initiatives for a 20-person trust and safety team at Amazon.
