At Epsilon, I support high-volume enterprise applications including Events, IQ, TXDP, and Discovery, helping keep production systems available and incidents resolved with minimal downtime.
I monitor applications with Kibana and AWS CloudWatch, investigate critical incidents through log analysis and Oracle SQL, and perform root cause analysis to reduce recurring production issues.
I've built Kibana dashboards, alerts, watchers, and anomaly detection to identify issues proactively. I also automated support workflows with Power Automate, reducing manual effort by 30% and improving response time.
I validate APIs with Postman, manage API-user access based on business requirements, and delivered AWS knowledge-sharing sessions covering EC2, VPC, WAF, and Identity Center. I also contributed Angular UI enhancements that improved usability.
