Looking for a job

Neha Sharma

@nehasharma41

Operations and customer service professional at Erekrut, managing client onboarding and coordinating job postings with the AI/Tech team.

India

Message

What I'm looking for

I'm seeking full-time, permanent assignments in Operations, Customer Service, or Relationship Management in the banking or non-banking sector, preferably in Delhi, Noida, or Gurugram.

At Erekrut, I handle the end-to-end client journey, from prospecting and pitching to payment collection and onboarding. I coordinate with the AI/Tech team to process job postings and deliver candidate matches.

At Tech Mahindra, I provided service to high-net-worth banks and customers, reviewed credit-score documents, and responded to customer queries within the prescribed turnaround time. I also used CRM tools and Salesforce to update and suppress consumer data.

At Magic Bricks, I supported customers with KYC, loan documents, and package queries across calls, email, and chat. Earlier, as an Auditor at Jiva Ayurveda, I prepared audit reports and reviewed doctor–patient interactions for documentation accuracy and compliance.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Erekrut

Mar 2026 - Present (8 months)

Handled end-to-end client journey including prospecting, pitching, payment collection, and onboarding. Coordinated with internal AI/Tech team and managed daily outreach of 40-50 cold calls/emails/LinkedIn messages.

Customer Relationship Management Lead Generation Cold Calling Email outreach LinkedIn Outreach Upselling Client Onboarding Coordination

Process Associate

Tech Mahindra

Nov 2023 - Feb 2026 (2 years 3 months)

Provided high-level service to high-net-worth bank customers, checked credit score documents, and resolved queries within turnaround time. Used CRM and Salesforce tools to update and suppress consumer data.

CRM Salesforce Customer Service Credit Scoring Data Management Query Resolution

Senior Associate – Relationship Manager

Magic Bricks

Jan 2021 - Apr 2023 (2 years 3 months)

Managed customer queries, lead generation, and documentation support through calls, email, and chat. Generated leads for sales and loan teams, checked KYC and loan documents, and handled inbound/outbound calls.

Customer Relationship Management Lead Generation KYC Verification Document Verification Inbound Calls Outbound Calls Loan Processing

Auditor

Jiva Ayurveda

Apr 2019 - Jan 2020 (9 months)

Conducted detailed audits to ensure compliance and accuracy, prepared audit reports, and provided feedback to staff. Collaborated with operations and dispatch teams to resolve issues and prepared daily/weekly summaries.

Audit Compliance Reporting Feedback Process Improvement Documentation