At Freshworks, I managed and grew SMB and mid-market customer accounts through strategic planning, whitespace analysis, and upsell and cross-sell opportunities. I achieved 173% of my expansion ARR quota in 2023, 143% in 2024, and 146% in 2025.
I owned expansion opportunities from discovery and solution positioning through stakeholder engagement, pricing, negotiation, and closure. I also led and mentored three Account Managers while carrying an individual quota, helping new hires reach 100% quota attainment.
As an Account Manager at Freshworks, I achieved 130% of my annual upsell quota in 2022 and led QBRs to identify customer needs and expansion opportunities. I received President’s Club recognition in 2023 and the APAC Team Award in 2024.
At Guardian Link, I managed the full sales cycle for custom software opportunities and partnered with the CEO on go-to-market strategy and sales-process improvements that increased conversion efficiency by 15–20%. At Valued Epistemics, I managed customer engagements from onboarding through service completion and used data-driven research to align recommendations with customer goals.
