At CIMET, I lead compliance across energy, broadband, mobile, private health insurance and financial-product comparison activities. I translate Australian regulatory and sector requirements into practical policies, controls and operating procedures.
As Compliance Manager at CIMET, I built and embedded controls across customer journeys, telesales, digital acquisition, marketing approvals, partner onboarding, complaints, privacy and consent. I contributed to CIMET achieving ISO/IEC 27001 certification through control implementation, evidence management, policy rollout and audit-readiness activities.
In my current role, I contribute to the AI Governance Committee, bringing ISO/IEC 42001 Lead Auditor knowledge to governance and risk-based oversight discussions. I also oversee the Training Department and coordinate incident and complaint governance, working with Legal and operational owners on higher-severity matters.
Before CIMET, I was Assistant Manager–Contact Centre at Teleperformance, where I managed customer-service operations and led frontline teams and team leaders. I used Power BI, Salesforce and operational reporting tools to analyze trends and support management decisions.
