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Neelesh Patel

@neeleshpatel

Operations leader at CAMS who raised SLA adherence from below 90% to 100% and reduced escalations by 30%.

At CAMS, I lead service delivery and operational governance for financial operations supporting 10M+ investor accounts. I improved SLA adherence from below 90% to 100% through workflow redesign, performance dashboards, and escalation controls.

At Tata Steel Limited, I improved turnaround time from 22 days to 7 days through workflow redesign and cross-functional change execution. I also strengthened operational controls and vendor governance, including reducing compliance deviations by over 90% and procurement lead times by 66%.

Experience

Work history, roles, and key accomplishments

Current

Assistant Vice President

Current

Computer Age Management Services (CAMS)

May 2024 - Present (2 years 5 months)

Leads large-scale service delivery, operational governance, and performance monitoring for financial operations supporting 10M+ investor accounts. Improved SLA adherence from below 90% to 100% and reduced escalations by 30% through automated tracking and dashboard-based controls.

Operations Leadership SLA Governance Performance Monitoring Workforce Planning Escalation Management Vendor Governance Dashboard Monitoring Process Improvement Cross functional Coordination Stakeholder Management

Senior Associate

Tata Steel Limited

Jul 2009 - Apr 2023 (13 years 9 months)

Managed operations analytics, process improvement, and SAP-supported data analysis within Tata Steel's Tubes Strategic Business Unit. Improved turnaround time from 22 days to 7 days and reduced procurement lead times by 66% through workflow redesign and vendor localization.

Operations and Analytics Process Improvement SAP Data Analysis Vendor coordination Compliance Workflows Inventory Management Maintenance Planning Performance Governance Lean Six Sigma

Education

Degrees, certifications, and relevant coursework

XLRI Jamshedpur

PGDBM, Management

Completed PGDBM from XLRI Jamshedpur, an AACSB- and AMBA-accredited management institution.

Kolhan University

MBA, Marketing & HR

Completed MBA with specialization in Marketing and HR from Kolhan University, a Jharkhand State government university registered under the UGC Act, 1956.