Necla Koroglu
@neclakoroglu
Results-driven professional with expertise in client services and management.
United StatesWhat I'm looking for
I am a results-driven professional with a Bachelor’s in Psychology and a minor in Business Administration. My extensive experience spans client services, disability case management, tax administration, and business operations. I have a proven track record of leadership as a multi-location business owner, where I honed my skills in team management, compliance, and strategic growth.
In my recent role as a Disability Determination Examiner, I managed the pre-development of disability cases for the Social Security Administration, ensuring accurate medical record collection and evaluating evidence to determine eligibility. My ability to apply critical thinking and mathematical analysis has been instrumental in rendering formal disability decisions. Additionally, I have experience resolving complex taxpayer inquiries as a Contact Representative for the IRS, where I clarified tax regulations and ensured compliance.
Fluent in Turkish and proficient in various technical tools, I am dedicated to maintaining high standards of professionalism and confidentiality in all communications. I am eager to leverage my diverse skill set and experience in a challenging new role that allows for growth and development.
Experience
Work history, roles, and key accomplishments
Disability Determination Examiner
FL Department of Health
Sep 2022 - Present (2 years 10 months)
Managed pre-development of disability cases from the Social Security Administration (SSA), ensuring accurate medical record collection through vendor coordination. Evaluated medical and vocational evidence to determine eligibility under SSA regulations, authorizing specialized diagnostic services when necessary.
Contact Representative
Department of the Treasury, IRS
Nov 2021 - Present (3 years 8 months)
Resolved complex taxpayer inquiries via phone, email, and correspondence, clarifying tax regulations, payment options, and account discrepancies. Interpreted IRS policies to diverse stakeholders, ensuring compliance and resolving non-routine issues.
Translator/Phone-Video Interpreter
Language Line Solutions
Nov 2019 - Present (5 years 8 months)
Provided Turkish-English interpretation for medical, legal, financial, and government agencies, including emergency services. Maintained confidentiality and professionalism in high-stakes communications.
Vice President
S & L Pizza Corp.
Dec 2006 - Present (18 years 7 months)
Directed daily operations for a high-volume restaurant, managing a 74-item menu, a staff of 10+, and catering services. Boosted revenue by 110% through targeted marketing and community engagement (fundraisers, events).
Education
Degrees, certifications, and relevant coursework
University of North Florida
Bachelor of Arts, Psychology
Completed a Bachelor of Arts in Psychology with a minor in Business Administration. This program provided a strong foundation in psychological principles and business fundamentals.
Florida State College at Jacksonville
Associate of Arts, Psychology
Obtained an Associate of Arts in Psychology. This foundational degree provided initial insights into psychological concepts and research methods.
Availability
Location
United StatesAuthorized to work in
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