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ndubuisi uchechukwuNU
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ndubuisi uchechukwu

@ndubuisiuchechukwu

Customer service representative at Erie Insurance who scheduled policy consultations and re-engaged dormant leads.

Nigeria
Message

At Erie Insurance (USA), I scheduled appointments for prospective clients to discuss policy options with sales agents. I also maintained CRM lead records and followed up with dormant leads.

At Dijuna Events And Rentals, I handled inquiries about event rentals, processed bookings, and prepared rental agreements. I coordinated delivery, installation, and pickup with logistics and setup teams.

At Eventdotcom, I assisted customers with registration, ticket selection, and payments. I also resolved booking and event-access issues and coordinated with organizers to confirm event information.

Experience

Work history, roles, and key accomplishments

DR

Customer Service Representative

Dijuna Events And Rentals

Aug 2022 - May 2024 (1 year 9 months)

Handled customer inquiries regarding event rental services, including tents, chairs, décor, and equipment, providing detailed information on pricing, availability, and package options. Processed booking requests, prepared rental agreements, confirmed event dates, and ensured all client details were accurately documented.

EV

Customer Support Executive

Eventdotcom

Jan 2021 - Jul 2022 (1 year 6 months)

Assisted customers with event registration, ticket selection, payment processing, and confirmation procedures to ensure seamless booking experiences. Resolved customer complaints related to failed transactions, duplicate charges, ticket delivery issues, and event access concerns in a timely and professional manner.

Education

Degrees, certifications, and relevant coursework

AL

ALX

Virtual Assistant Certification, Virtual Assistant

Completed a Virtual Assistant certification program at ALX.

Enugu State University of Science and Technology logoET

Enugu State University of Science and Technology

Bachelor of Engineering, Electrical and Electronics Engineering

Bachelor of Engineering in Electrical and Electronics Engineering, completed in 2023.

Tech stack

Software and tools used professionally

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