Looking for a job

Ndiyoi Masese

@ndiyoimasese

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Customer-focused real estate and payments professional delivering reliable client service.

Zambia

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What I'm looking for

I seek a client-focused role in real estate, payments, or customer service where I can use relationship-building, transaction accuracy, and problem-solving to support organizational goals and grow professionally.

I am a customer-focused and adaptable professional with hands-on experience in real estate, mobile money operations, and customer care, committed to delivering exceptional service and building lasting client relationships.

As a self-employed Real Estate Agent since January 2023, I have managed sales, rentals, negotiations, and property portfolios while ensuring tenant satisfaction and timely issue resolution.

From 2018 to 2024 I operated as a Mobile Money Agent for Airtel/MTN Zambia, assisting hundreds of customers daily with financial transactions, training new staff, and maintaining accuracy, compliance, and a trustworthy reputation handling cash and client data.

Earlier work as a Customer Care Call Agent demonstrated my ability to resolve inquiries and complaints with empathy and professionalism, consistently meeting call-handling targets and high quality standards. I bring strong communication, conflict resolution, and multitasking skills to roles that require reliability and client-centered execution.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Agent

Current

Self-Employed

Jan 2023 - Present (2 years 8 months)

Built and maintained client relationships while managing property sales, rentals, negotiations, and tenant issues to ensure high satisfaction and timely resolutions.

Property Management Negotiation Client Relations Tenant Relations Customer Service Portfolio Management Conflict Resolution

Mobile Money Agent

Airtel/MTN Zambia

Jan 2018 - Nov 2024 (6 years 10 months)

Assisted hundreds of customers daily with Airtel/MTN mobile money transactions, ensuring accuracy, compliance, and providing training to new staff while maintaining trustworthiness handling cash and client data.

Customer Service Training Compliance Data Privacy Problem Solving

Customer Care Call Agent

MTN Zambia

Jun 2010 - Dec 2010 (6 months)

Handled inbound customer inquiries and complaints with empathy and professionalism, achieving high satisfaction scores and meeting call-handling quality and volume targets.