Open to opportunities

nazia anjum

@naziaanjum

Message

Experienced professional in customer service and office administration.

Pakistan

Message

What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

Seeking any position in the capacity of Marketing, Sales, Customer Services and Office Support Staff bringing following experience, skills and attributes:

q Good written and verbal communication skills.

q Caring and hardworking with excellent interpersonal skills.

q Extensive experience in marketing, customer services and office management.

q Expert in using office machinery like computer, printer, scanner, photocopier, PABX and fax machine.

Experience

Work history, roles, and key accomplishments

Current

Secondary School Teacher

Current

The Educare School System

Jan 2023 - Present (2 years 6 months)

Responsible for planning and delivering engaging lessons, evaluating student performance, and collaborating with guidance counselors to support student success. Maintains positive relationships with parents and enforces safety standards.

Classroom Management Communication Skills Curriculum Development Relationship Building Educational Best Practices Collaboration Problem Solving

PA to CEO / Customer Relation Officer

Snowhite Dry Cleaners

Jan 2013 - Apr 2015 (2 years 3 months)

Acted as PA to the CEO, coordinated meetings, handled customer inquiries and complaints, and maintained finance files. Utilized specialized software for reporting and complaint management.

Customer Service Meeting Management Finance Management IT Link Software Communication Skills Problem Solving Team Coordination Time Management

Phone Banking Officer

Summit Bank (Pvt) Ltd

Jul 2012 - Dec 2012 (5 months)

Handled customer queries and complaints over the phone, provided information on banking products, and ensured compliance with banking regulations. Documented customer interactions and resolved conflicts.

Customer Service Conflict Resolution Documentation Compliance Communication Skills Problem Solving Active Listening Team Collaboration Time Management

Computer Instructor

Academy of Business Computers

Feb 2012 - Jun 2012 (4 months)

Taught computer skills and related topics, developed individual learning plans, and promoted technology use in the classroom. Coordinated curriculum to meet academic standards.

Curriculum Development Teaching Technical Support Classroom Management Communication Skills Problem Solving Team Collaboration

Personal Assistant

Kishwer Zehra Kareemi

Jan 2012 - Feb 2012 (1 month)

Managed office systems, arranged travel, screened calls, and organized meetings. Produced documents and reports while liaising with clients and suppliers.

Office Management Travel Coordination Communication Skills Data Management Time Management Problem Solving Interpersonal Skills

Tele Marketing Executive

Snowhite Dry Cleaners

Oct 2009 - Nov 2011 (2 years 1 month)

Coordinated with branches to handle customer inquiries, made promotional calls, and resolved complaints. Utilized PABX systems for effective communication.

Telemarketing Customer Service Communication Skills Team Coordination Active Listening Problem Solving Time Management

Receptionist

Prefect Transport Network

Aug 2009 - Oct 2009 (2 months)

Managed incoming calls, assisted clients at reception, and coordinated with departments for follow-ups. Utilized effective communication skills to handle various client interactions.