Meyriellen Resende

Provided support to internal users across 50 physical stores, an office, and a distribution center, ensuring continuous operation of all IT processes. Performed troubleshooting for critical incidents in SAP SD and MM systems, and monitored network infrastructure using Meraki, ZABBIX, and Grafana.

Ensured efficiency and user satisfaction for 23 stores and a Distribution Center through high-quality in-person and remote support. Managed user accounts in Active Directory and performed inventory audits for stores and the Distribution Center.

Managed the Quality Assurance System, including documentation, processes, and procedures for ISO 9001:2008 certification and recertification. Handled invoice control, payments, and provided IT support.

Managed orders, invoices, and financial transactions, including payments received and made. Performed various administrative activities.

Performed system analysis, supported users with thermal printers, and created/supported Access applications. Managed user accounts, workstations, and daily routines within the CPD infrastructure.

Managed customer relations, order portfolios, and controlled drawings and standards. Later, programmed production orders, verifying raw materials and lead times, and interpreted drawings for production planning.

Graduated in Computer Science with an emphasis on Information Systems from the University Center of Itajubá. This program provided a strong foundation in computing principles and information system management.