NHNavya Hegde
@navyahegde1
Senior technical writer and application support engineer specializing in networking software.
TaiwanWhat I'm looking for
I am a senior engineer with 10+ years creating clear, user-focused technical documentation and providing application support across networking, e-commerce, and IC design projects. I combine hands-on troubleshooting and testing experience with strong writing and editing skills to deliver high-quality manuals, product briefs, and knowledge-base content.
I have supported SONiC network software, Salesforce implementations, and embedded/desktop applications using Python, Java, DB2 and tooling such as Jira and Confluence. I have driven end-to-end documentation and customer-support workflows, contributed to cross-team project coordination, and handled incident management and ticketing for global support environments.
I work well in multicultural teams, quickly learn new technologies, and focus on producing documentation and processes that reduce customer friction and speed product adoption.
Experience
Work history, roles, and key accomplishments
Application Engineer
Jasperdisplay Corporation
Jul 2017 - May 2022 (4 years 10 months)
Provided software technical support and testing using Python, produced product briefs, user manuals, data sheets and PCB schematic documentation for R&D and sales, and managed procurement design files.
ILSupported Salesforce implementations for Jana Lakshmi Financial Services, developed reports, workflows, triggers and apex components, and authored technical documentation for production support.
ILDelivered L2 support and LCM project management for IBM e-business sites, debugged issues using WCS/DB2/Java, and produced technical reports and dashboards for incident resolution.
Sr Engineer
Edgecore Networks
Jun 2022 - Present (3 years 6 months)
Authored end-to-end networking software documentation and provided application support for SONiC, resolving configuration issues and handling customer tickets to improve support responsiveness.
Education
Degrees, certifications, and relevant coursework
PBPES Institute of Technology, Bangalore
Master of Computer Applications, Computer Applications
2007 - 2010
Master in Computer Applications (MCA) completed at PESIT College Bangalore between 2007 and 2010.
Tech stack
Software and tools used professionally
Availability
Location
TaiwanAuthorized to work in
Job categories
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