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Meraj Farooqui

@merajfarooqui

Healthcare operations and quality management leader with 15+ years improving patient safety and accreditation-ready hospital performance.

India

Message

What I'm looking for

I’m looking to lead hospital operations and quality systems—driving NABH/NABL/JCI readiness, CAPA and KPI performance, and patient-safety improvements—while leveraging HIS/LIS implementations to deliver measurable, sustainable operational excellence.

I’m a results-driven healthcare operations and quality management professional with 15+ years of international experience in hospital administration, laboratory and diagnostic services, radiology operations, and quality assurance. I lead strategic operations management to optimize performance, strengthen patient safety, and drive organizational transformation across multi-specialty hospitals and diagnostic networks.

Across NABH, NABL, CAP, and JCI accreditation projects, I’ve built hospital-wide quality management systems, developed SOPs, and coordinated internal and external audits with CAPA implementation, risk assessments, and KPI monitoring. I also bring hands-on healthcare IT implementation experience—delivering HIS and LIS solutions, supporting deployments, running user acceptance testing, and training teams to sustain quality after go-live.

Experience

Work history, roles, and key accomplishments

Laboratory Manager

Medanta – The Medicity

Managed laboratory operations and quality assurance, supervising laboratory staff and implementing laboratory quality standards. Coordinated equipment validation and calibration and ensured regulatory compliance while managing inventory, procurement, and competency assessments.

laboratory operations Laboratory Quality Assurance Microsoft Office Microsoft Excel Microsoft PowerPoint Oracle Equipment Calibration Inventory Management Procurement

Operations & Administration Manager

Medanta – The Medicity

Managed laboratory, radiology, and blood bank operations and supported commissioning of diagnostic departments. Led NABH and JCI accreditation initiatives, developed operational policies/SOPs, and supervised multidisciplinary healthcare teams with budget ownership.

laboratory operations Radiology Operations Hospital Commissioning And Operational Policies SOP Development Budget Management Problem Solving

Laboratory Operations & Quality Manager

Artemis Hospital

Managed laboratory operations and quality systems by developing SOPs and quality manuals. Led internal and external audits and implemented CAPA and risk management programs aligned to laboratory information system and hospital information system workflows.

Internal Audit External Audits CAPA Risk Management Laboratory Quality Indicators SQL Healthcare Software Implementation Laboratory Information Systems

Operations & Quality Manager

Star Metropolis

Directed healthcare quality management systems and supported organizational documentation and accreditation activities. Conducted internal quality audits and implemented CAPA, monitoring operational KPIs and risk management initiatives.

Healthcare Quality Management Internal Audit CAPA KPIs Documentation Management Risk Management Stakeholder Management

Senior Implementation Consultant

OHUM Healthcare IT

Implemented healthcare IT solutions including HIS and LIS, coordinating software deployment projects and user acceptance testing. Trained healthcare professionals, managed implementation documentation, and provided post-implementation technical support.

LIS Implementation Healthcare Software Implementation Software Deployment User Acceptance Testing (UAT)Healthcare IT Training Implementation Team Leadership Mentoring

Operations, Quality & Admin Manager

BSM Healthcare

Managed hospital quality, administration, and operational excellence, including implementation of ISO and international quality management systems. Led accreditation preparation and regulatory compliance through SOP development, internal audits, CAPA, and departmental KPI monitoring.

Quality Management & Administration KPIs Performance Management ISO Regulatory Compliance SOP Development Internal Audit CAPA Procurement Vendor Management Stakeholder Management Change Management

Operations Manager

International Hospital – Indo Guinea

Directed day-to-day hospital operations to ensure efficient service delivery, managing laboratory, radiology, and diagnostic departments. Coordinated multidisciplinary teams and led quality improvement activities including audits, CAPA implementation, and SOP/process mapping.

Hospital Operations Management laboratory operations Radiology Operations Diagnostic Services External Audits CAPA SOP Development Process Mapping

Senior Operations & Administration Manager

Healthians

Supervised multi-location diagnostic operations, including laboratory administration workflows and service quality. Controlled revenue leakage and operational costs while managing quality indicators, workforce planning, and performance management.