Open to opportunities

Maimoona Karbani

@maimoonakarbani

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Experienced Learning & Development manager in retail and banking.

United Kingdom

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in learning and development.

I am an experienced Learning & Development manager specializing in retail and commercial banking. I have successfully managed teams of up to 50 individuals across multiple countries, including the UK, India, Egypt, and the Philippines. My focus has been on delivering exceptional risk assessment support and customer service in high-pressure environments. I have developed tailored training programs that have significantly increased team morale and improved customer satisfaction.

Throughout my career, I have conducted thorough due diligence and risk assessments to ensure compliance with KYC and AML regulations, leading to the successful delivery of complex projects. My ability to establish core targets has supported capability growth and enhanced performance outcomes. I have received recognition from senior stakeholders for my contributions to removing project blockages and sharing best practices.

Experience

Work history, roles, and key accomplishments

Current

Senior Investigation, Investigative Reporting

Current

HSBC

Oct 2023 - Present (1 year 7 months)

Assessing and writing risk-based documents for complex commercial and retail clients, ensuring compliance with financial crime regulations. Operated as the first line of defense against internal and external threats, contributing to the bank's adherence to KYC and AML standards.

Risk Assessment Regulatory Compliance Financial Crime KYC AML Documentation Stakeholder Management Team Leadership Communication

OKYC Remediation Quality Assurance Manager

HSBC

Aug 2022 - Sep 2023 (1 year 1 month)

Built and implemented a new learning system for client onboarding training, ensuring compliance with regulatory requirements. Improved customer satisfaction and reduced delays significantly through targeted training and process improvements.

Regulatory Compliance Process Improvement Customer Satisfaction Team Management Quality Assurance Stakeholder Engagement Communication

Case Manager/OKYC/FCR

HSBC

Aug 2018 - Jul 2022 (3 years 11 months)

Reviewed and assessed financial crime risks, maintaining a flawless pass rate on business account reviews. Established dashboards to monitor risk activities and conducted investigations to identify project needs.

Financial Crime KYC Risk Assessment Data Analysis Compliance Dashboards

Seconded People Development Officer

HSBC

May 2018 - Aug 2018 (3 months)

Managed daily operations of a finance call center, improving customer service quality and call pass rates. Developed training programs and conducted recruitment activities to enhance service delivery.

Customer Service Recruitment Training Development Leadership Process Improvement Communication

Recoveries Team Manager

HSBC

Sep 2017 - May 2018 (8 months)

Led a team in developing strategies for debt management, improving financial outcomes and customer interactions. Delivered training and fostered a culture of continuous improvement.

Debt Management Team Leadership Training Strategy Development Continuous Improvement Communication

Debt Management Advisor

Survivors Community Centre

Jan 2015 - Feb 2018 (3 years 1 month)

Provided guidance for domestic abuse victims, assisting with financial issues and making referrals to local charities.

Debt Management Referrals Communication Advocacy Crisis Management

Collections Advisor

HSBC

Oct 2015 - Sep 2017 (1 year 11 months)

Assisted customers facing financial difficulties through effective debt management strategies. Championed best practices and supported system improvements.

Debt Management Customer Support Communication Problem Solving Training

Life Coach

St Pauls Community Trust

May 2008 - Jan 2012 (3 years 8 months)

Supported children in care to transition into adulthood, developing key communication skills and providing encouragement.

Communication Skills Support Mentoring Encouragement Community Engagement

Education

Degrees, certifications, and relevant coursework

University of Leicester

Bachelor of Laws (Honours), Law

Completed a Bachelor of Laws (Honours) degree, focusing on legal principles and frameworks, which provided a strong foundation for understanding regulatory compliance and financial crime risk.