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Naveed Ahmed

@naveedahmed6

ServiceNow Lead Developer at IKEA who implemented Now Assist and led CMDB architecture, Discovery, and Service Mapping.

At IKEA, I implemented ITSM processes and used Now Assist to support AI-powered summarization, content generation, and recommendations. I also led CMDB architecture, optimization, and governance, including Discovery and Service Mapping aligned with CSDM standards.

I’ve delivered ServiceNow development and administration at CRI Advantage and IBM, including automated workflows, service portals, and enterprise integrations. My work spans ITSM, ITOM, ITAM, HRSD, and CSM, along with platform upgrades and AI capabilities.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer/ Consultant

Current

IKEA

Nov 2020 - Present (5 years 11 months)

Implemented ITSM processes and led CMDB architecture, ITOM, and ITAM initiatives. Developed automation solutions and integrations, and implemented AI capabilities to improve service delivery.

ServiceNow Developer

CRI Advantage

Nov 2018 - Oct 2020 (1 year 11 months)

Developed end-to-end workflows for service catalog items and automated complex processes using Flow Designer. Built custom Service Portal pages and integrations with Salesforce and Microsoft Dynamics CRM.

ServiceNow Flow Designer Service Portal AngularJS AJAX JavaScript GlideScript Apache Jelly CSM ACLs SLA OLAs Salesforce Microsoft Dynamics CRM UAT SSO

ServiceNow Developer/Admin

IBM

Mar 2016 - Sep 2018 (2 years 6 months)

Administered and maintained the ServiceNow platform, ensuring performance and alignment with ITIL standards. Supported ITSM modules, developed automation solutions, and configured Service Portal and integrations.