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Zahid Zirgham

@zahidzirgham

Jira Developer / Atlassian Engineer at Swisscom, building enterprise Jira workflows, automation, and integrations for Agile and ITSM teams.

Sweden

Message

At Swisscom, I design and administer enterprise Jira Software and Jira Service Management environments, translating business and technical requirements into scalable solutions for Agile and ITSM teams.

I build workflows, automation, and integrations using Jira Automation, ScriptRunner, Groovy, REST APIs, and webhooks. I also use JQL, dashboards, and reporting to give teams visibility into delivery, service operations, and SLA performance.

Previously, I configured Jira solutions at Saudi Aramco and supported Jira teams at SoftwareOne. I hold Atlassian certifications in Jira administration, project management, Jira Service Management, DevOps, and Agile development.

Experience

Work history, roles, and key accomplishments

Current

Senior Jira Developer / Atlassian Engineer

Current

Swisscom

Dec 2024 - Present (1 year 10 months)

Designed and administered enterprise Jira environments, translating business requirements into scalable solutions. Developed automations, integrations, and governance standards to improve efficiency and platform reliability.

Jira Jira Service Management Confluence Workflow Management Automation ScriptRunner Groovy REST APIs Webhooks JSON JQL Dashboarding SLA ITSM Agile Scrum Kanban Governance Troubleshooting

Jira Developer

Saudi Aramco

Jul 2012 - Nov 2024 (12 years 4 months)

Configured Jira projects, workflows, and automations for multiple teams. Implemented JSM capabilities, JQL reporting, and REST API integrations to support business and service operations.

Jira Jira Service Management Workflow Management Automation ScriptRunner Groovy REST APIs JQL Dashboarding Confluence User Management UAT Release Management

Jira Administrator / Atlassian Support Engineer

SoftwareOne

Aug 2020 - Jun 2022 (1 year 10 months)

Administered Jira projects and Agile boards, configuring workflows, permissions, and reporting. Provided production support, troubleshooting, and integration assistance for Jira and JSM environments.