NPNautica Prince
@nauticaprince
Dedicated customer service professional with strong leadership skills.
United StatesWhat I'm looking for
My name is Nautica Prince, and I am a dedicated customer service professional with a strong background in retail and team leadership. I have honed my skills through various roles, including my recent position as a Team Leader at Forever 21, where I supervised a sales team and ensured exceptional customer service. My experience has equipped me with the ability to handle customer inquiries effectively, resolve issues promptly, and foster a positive team culture.
Throughout my career, I have consistently demonstrated my commitment to excellence by achieving sales targets and maintaining high standards of visual merchandising. I pride myself on my strong communication skills and my ability to build lasting relationships with customers and colleagues alike. I am proficient in Microsoft Office and Google Workspace, which allows me to manage tasks efficiently and contribute to a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
iQor
Dec 2023 - Jan 2025 (1 year 1 month)
Handled inbound and outbound calls with enthusiasm, building lasting relationships with clients and customers. Strived to meet or exceed call center metrics, achieve first call resolution, and educate customers on products and services through effective communication and problem-solving.
Team Leader
Forever 21
Apr 2022 - Sep 2023 (1 year 5 months)
Supervised and supported the sales team, ensuring smooth store operations and delivering outstanding customer service. Managed stock levels, visual merchandising, and store procedures while monitoring sales performance and fostering a positive team culture.
Cashier/Receiving Associate
Burlington
Oct 2021 - Mar 2022 (5 months)
Processed sales, returns, and exchanges accurately using the POS system and handled various payment forms while ensuring register security. Supported store operations by managing merchandise processing, organizing stock, and assisting with floor recovery and customer service issues.
Education
Degrees, certifications, and relevant coursework
BOL Academy
Certified Phlebotomy Technician (CPT), Phlebotomy
Completed coursework and practical training to become a Certified Phlebotomy Technician. Acquired skills in blood collection techniques, patient care, and laboratory procedures. Also obtained certification as a National Performance Specialist.
Kashmere High School
High School Diploma, General Studies
Grade: with honors
Completed high school curriculum covering core academic subjects. Earned a High School Diploma with honors. Developed foundational knowledge and skills for further education or employment.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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