Nathan KastleNK
Open to opportunities

Nathan Kastle

@nathankastle1

Dedicated customer service representative with over 7 years of experience.

United States
Message

What I'm looking for

I seek a role that allows me to empower communities and enhance customer experiences.

With over seven years of experience as a customer service representative, I am passionate about creating customer-centered experiences. My approach is rooted in quality listening and providing effective solutions to valued customers and their challenges. Currently, I serve as the Lead Front Desk Representative at Sanibel Recreation Center, where I confidently assist patrons in purchasing gym memberships and parking permits, ensuring that every interaction is marked by dignity and friendliness.

My educational background includes a Master’s degree in Nonprofit Management from Antioch University, where I focused on nonprofit operations, human resources, and effective crisis management. My role as a Shelter Client Coordinator allowed me to actively listen to clients' emotional challenges and partner with local nonprofits to build long-term projects that address community needs. I am committed to empowering my community through exceptional service and support.

Experience

Work history, roles, and key accomplishments

CC

Shelter Client Coordinator

Charlotte County Homeless Coalition

Jul 2023 - Mar 2024 (8 months)

Served as the sole daytime staff resource for shelter clients’ needs. Listened actively to emotional challenges and resolved crises/emergencies effectively and promptly.

TA

Front of Store Attendant

Target

Apr 2019 - Mar 2024 (4 years 11 months)

Retrieved hundreds of shopping carts every day and carried large purchases to customers’ vehicles. Rang up customer purchases pleasantly and efficiently.

Education

Degrees, certifications, and relevant coursework

AU

Antioch University

MA in Nonprofit Management, Nonprofit Management

Studied nonprofit operations, history, human resources, marketing, fundraising, and development. Partnered with local nonprofits to build long-term projects.

New York University logoNU

New York University

BFA in Drama, Drama

Theater-trained at a studio that emphasized collaboration and original work.

Tech stack

Software and tools used professionally

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Nathan Kastle - Lead Front Desk Representative - Sanibel Recreation Center | Himalayas