Nathan Kastle
@nathankastle1
Dedicated customer service representative with over 7 years of experience.
What I'm looking for
With over seven years of experience as a customer service representative, I am passionate about creating customer-centered experiences. My approach is rooted in quality listening and providing effective solutions to valued customers and their challenges. Currently, I serve as the Lead Front Desk Representative at Sanibel Recreation Center, where I confidently assist patrons in purchasing gym memberships and parking permits, ensuring that every interaction is marked by dignity and friendliness.
My educational background includes a Master’s degree in Nonprofit Management from Antioch University, where I focused on nonprofit operations, human resources, and effective crisis management. My role as a Shelter Client Coordinator allowed me to actively listen to clients' emotional challenges and partner with local nonprofits to build long-term projects that address community needs. I am committed to empowering my community through exceptional service and support.
Experience
Work history, roles, and key accomplishments
Lead Front Desk Representative
Sanibel Recreation Center
Apr 2023 - Present (2 years 3 months)
Confidently serve patrons who seek to purchase gym memberships and parking permits. Treat every patron with dignity and friendliness to empower my community.
Shelter Client Coordinator
Charlotte County Homeless Coalition
Jul 2023 - Mar 2024 (8 months)
Served as the sole daytime staff resource for shelter clients’ needs. Listened actively to emotional challenges and resolved crises/emergencies effectively and promptly.
Front of Store Attendant
Target
Apr 2019 - Mar 2024 (4 years 11 months)
Retrieved hundreds of shopping carts every day and carried large purchases to customers’ vehicles. Rang up customer purchases pleasantly and efficiently.
Education
Degrees, certifications, and relevant coursework
Antioch University
MA in Nonprofit Management, Nonprofit Management
Studied nonprofit operations, history, human resources, marketing, fundraising, and development. Partnered with local nonprofits to build long-term projects.
New York University
BFA in Drama, Drama
Theater-trained at a studio that emphasized collaboration and original work.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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