Nathan Jacobs
@nathanjacobs
Operations Manager focused on process improvement, customer satisfaction, and high-performing teams.
What I'm looking for
I’m an Operations Manager with hands-on experience in operations management, account management, merchandising, and customer service. I’m DOT-certified and have operated 26-foot commercial vehicles, combining safety-first execution with strong communication.
In my current role, I manage daily operations for a residential subcontracting business—coordinating project schedules, materials, crews, and customer communications to ensure work is completed on time and to quality standards. I also support business growth through process improvement and customer satisfaction.
Previously, I strengthened retail account performance as a Bulk Account Merchandiser and advanced customer relationships as an Inside Account Executive. I’ve consistently applied disciplined inventory rotation and merchandising standards, built trust with store personnel and clients, and solved problems quickly through responsive service, coaching, and teamwork.
Experience
Work history, roles, and key accomplishments
Operations Manager
Bourbon Country Home Improvement
Jan 2025 - Present (1 year 5 months)
Manage daily operations for a residential subcontracting business by coordinating project schedules, materials, crews, and customer communications. Support on-time, quality delivery through process improvement and customer-focused service.
Inside Account Executive
Galls
Jan 2024 - Jan 2025 (1 year)
Managed customer accounts by handling product inquiries, quotes, and orders while delivering responsive customer service. Collaborated with internal teams to resolve issues and meet customer needs while supporting sales objectives.
Education
Degrees, certifications, and relevant coursework
Georgetown College
Bachelor of Science, Exercise Science
2021 - 2024
Activities and societies: Minor: Psychology. 140 credit hours completed; collegiate athletics and leadership mentioned in overall profile.
Completed a Bachelor of Science in Exercise Science at Georgetown College (2021–2024). Finished all degree requirements except Math 111, scheduled for Summer 2026.
Miami University
2019 - 2021
Attended Miami University (2019–2021); major/degree details not specified in the provided information.
Availability
Location
Authorized to work in
Job categories
Skills
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