Natanael Soares
@natanaelsoares
IT support technician seeking Help Desk / Service Desk L1 roles, with experience resolving hardware, software, and remote-access issues.
BrazilWhat I'm looking for
At Municipal School Nossa Senhora da Penha, I provide IT assistance alongside administrative support in the school coordination office, including preparing official letters and sending emails.
As a self-employed IT Support Technician, I provided hardware and software support, troubleshooting, maintaining, and configuring equipment and systems.
I used AnyDesk, TeamViewer, and Microsoft Remote Desktop (RDP) to assist users remotely, install and configure software, and resolve computer and application issues.
My experience also includes assisting students at Municipal School Nossa Senhora da Penha and customer service as an iFood delivery driver. I’m seeking an opportunity in Help Desk / Service Desk Level 1 (L1), contributing to efficient technical support and the resolution of user incidents and requests.
Experience
Work history, roles, and key accomplishments
Specialized Educational Support Assistant
Municipal School Nossa Senhora da Penha
Jan 2023 - Present (3 years 10 months)
Assisted students with daily activities and performed administrative duties in the school coordination office, including preparing official letters, providing IT assistance, and sending emails.
IT Support Technician
Self-Employed
Jan 2021 - Jan 2023 (2 years)
Provided hardware and software technical support, including troubleshooting, maintenance, and configuration of equipment and systems. Used remote-access platforms to assist users and resolve issues.
Provided customer service, resolved issues during deliveries, organized routes, and met deadlines. Used digital apps and platforms to track and manage daily activities.
PIBID Scholarship Recipient
Federal University of Pernambuco
Jan 2018 - Jan 2020 (2 years)
Planned and implemented intervention plans for elementary school classes (Years 1–5) in the public school system.
Teaching Assistant
Federal University of Pernambuco
Jan 2019 - Dec 2019 (11 months)
Served as teaching assistant for the course Fundamentals of the Sociology of Education.
Cashier
Mercadinho da Virgínia
Jan 2016 - Dec 2016 (11 months)
Provided customer service, operated the cash register, and followed customer-service procedures.
Education
Degrees, certifications, and relevant coursework
Federal University of Pernambuco
Bachelor's Degree, Pedagogy
Pursuing a Bachelor's Degree in Pedagogy, expected to complete in August 2026.
NIC and PTEAM
Applied Behavior Analysis for Learning, Applied Behavior Analysis
Completed training in Applied Behavior Analysis for Learning in February 2024.
Coursera
IT Support, Hardware and Software Maintenance, IT Support
Completed IT Support, Hardware and Software Maintenance training in February 2021.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
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