Kaue Henrique Duarte Moreira
@kauehenriqueduartemo
I resolve technical issues and guide users through reliable, multilingual customer and IT support.
BrazilWhat I'm looking for
At the State Military Police Department (PMMS), I support users across regional units through phone, chat, and remote channels, resolving hardware, software, operating-system, and network-connectivity issues while managing access requests and sensitive information.
I bring five years of customer-facing support experience, including teaching mathematics, physics, and English. I translate complex information into clear guidance, create practical learning materials, document support activity, and communicate fluently in Portuguese, English, and Spanish while pursuing an Associate Degree in Cybersecurity.
Experience
Work history, roles, and key accomplishments
IT Support Specialist / Help Desk Technician
State Military Police Department (PMMS)
Jan 2021 - Jan 2026 (5 years)
Served as a point of contact for users across regional units, handling technical and service-related requests through phone, chat, and remote support channels. Triaged and resolved hardware, software, operating-system, and network-connectivity issues; escalated complex cases when additional support was required.
Education
Degrees, certifications, and relevant coursework
Gran Faculdade
Associate Degree, Cybersecurity
Pursuing an Associate Degree in Cybersecurity.
State University of Mato Grosso do Sul
Bachelor's Degree, Physics
Completed a Bachelor's Degree in Physics.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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