Nataly Nataly Ramos

Verified that each encounter was successfully updated in NextGen with all required documentation for payment collection.

Managed multiple support channels, answered Zendesk tickets, sent HubSpot emails, and handled live calls. Managed calendars, booked rentals, and verified billing information.

Managed direct-message outreach and converted leads into sales for personal coaching programs.

Sold hotel reservations via a third-party booking platform, consistently meeting sales targets.

Cold-called prospects to schedule free consultations for impact-resistant windows, doors, and solar panels.

Processed flower orders and coordinated fulfillment while upselling add-ons to increase order value.

Provided phone-based support for a Real Estate Campaign and handled back-office support functions, managing case queues in Zendesk and coordinating resolutions.

Led cold calls and user interviews, crafted research questions, and managed data entry in Condens to extract insights that shaped product decisions.

Managed scheduling and staffing forecasts, oversaw team performance, ran weekly coaching sessions, and submitted performance reports. Handled escalations, claims, refunds, and payments.

Pursuing a major in Psychology at CEUTEC, with an expected completion in 2026.

Completed Senior High School Diploma at A Beka Academy in Pensacola, Florida.