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Daniela Vásquez

@danielavsquez1

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I build customer, people, and training systems that turn feedback into action.

Honduras

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What I'm looking for

I'm looking for a remote role where I can improve customer or employee experiences through research, training, feedback systems, and practical process improvements.

At SuperSummary, I led Customer Experience across 1,500+ monthly tickets, reducing volume 16–28% year over year while sustaining an 85% resolution SLA. I improved billing insights, resolved complex customer issues, and helped strengthen the company’s Trustpilot reputation.

I also supported People Operations and co-launched SuperSummary’s first dedicated Research function. I built employee-feedback programs, onboarding and employee-lifecycle processes, AI-powered workflows, and customer research systems that informed product, culture, and engineering decisions.

My background also includes psychotherapy, English instruction, and corporate training. I bring empathy, clear communication, research discipline, and practical systems thinking to customer, employee, and learning experiences.

Experience

Work history, roles, and key accomplishments

Customer Experience Lead

SuperSummary (Lift Ventures)

Jun 2021 - Aug 2026 (5 years 2 months)

Led Customer Experience operations across 1,500+ monthly tickets, overseeing support processes, billing and subscription workflows, reporting, reputation management, and coaching for a direct report while sustaining an 85% resolution SLA. Helped reduce ticket volume 16–28% year over year through process improvements, customer education, proactive outreach, and closer coordination with Product and

Education

Degrees, certifications, and relevant coursework

Universidad de Navarra

Master's Degree, Educational and Psychological Intervention

2019 - 2020

Master in Educational and Psychological Intervention, focusing on intervention, mediation, assessment, and resource management for the educational and emotional needs of children, adolescents, families, and school staff.

Universidad Nacional Autónoma de Honduras

Bachelor's Degree, Psychology

2013 - 2017

Grade: Cum Laude

Bachelor's Degree in Psychology, Cum Laude, graduating among the top five students in the cohort and receiving a performance scholarship from the Vice-Rectory for Guidance and Student Affairs.