At Garden Gate, I coordinated decor catering services for meetings and community events, delivering an average of 20 events weekly and coordinating two employee teams. I also participated for multiple years in organizing a charity event that raises over $1 million per year.
As a GAP Warranty Administrator, I managed an average of 50 customer accounts daily, resolved disputes, and guided customers through paperwork in English and Spanish. I created reference guides to improve team efficiency, and at Farmers Insurance I increased customer retention by 20% through communication and cross-selling.
