Natalie L

I've supported individuals, couples, and families through personal, relational, crisis, grief, and life-transition challenges across LSU University, Veritas, and Spectrum Health.

At Spectrum Health, I led IOP operations, staff coaching, training, prior authorization, utilization review, audits, and process improvements to strengthen compliance and service delivery. At LSU University, I coordinate training and cross-functional processes, resolve service and documentation issues, and use KPIs to improve workflows and stakeholder experience.

As a Licensed Professional Counselor Supervisor, I bring compassionate communication, active listening, faith-based support, resource coordination, and practical goal-setting to clients and teams.