Natalia Luis Rodriguez

I am an English Studies graduate with hands-on experience in customer-facing roles, private tutoring, and brand representation. I combine strong interpersonal communication and analytical skills with proven ability to manage data and resolve client issues efficiently.

In customer service roles I handled inbound/outbound calls, maintained CRM records, exceeded sales and quality targets, and collaborated across departments to improve customer retention. As a waitress and wine advisor I advised customers on 150+ wine labels, managed transactions and stock control, and drove personalised recommendations that boosted sales.

As a private English tutor and event brand ambassador I design tailored learning plans, track progress, and deliver engaging presentations. I seek to contribute these skills to a dynamic organisation in Customer Service or Junior Analyst roles where communication, attention to detail, and adaptability are valued.