Natalia Luis Rodriguez
@natalialuisrodriguez
Customer-focused English Studies graduate skilled in customer service, communication, and data management.
What I'm looking for
I am an English Studies graduate with hands-on experience in customer-facing roles, private tutoring, and brand representation. I combine strong interpersonal communication and analytical skills with proven ability to manage data and resolve client issues efficiently.
In customer service roles I handled inbound/outbound calls, maintained CRM records, exceeded sales and quality targets, and collaborated across departments to improve customer retention. As a waitress and wine advisor I advised customers on 150+ wine labels, managed transactions and stock control, and drove personalised recommendations that boosted sales.
As a private English tutor and event brand ambassador I design tailored learning plans, track progress, and deliver engaging presentations. I seek to contribute these skills to a dynamic organisation in Customer Service or Junior Analyst roles where communication, attention to detail, and adaptability are valued.
Experience
Work history, roles, and key accomplishments
Event Hostess
Hands for Events
Jan 2025 - Present (1 year)
Represent premium beverage brands at events and nightlife venues, delivering presentations and engaging customers to drive product sales and brand visibility.
Private English Tutor
Self-employed
Jan 2023 - Present (3 years)
Deliver tailored English lessons for young learners, track progress, and adapt materials to improve fluency and grammar accuracy.
Waitress & Wine Advisor
Vinoteca La Parrala
Mar 2023 - Oct 2024 (1 year 7 months)
Advised customers on over 150 wine labels and managed transactions, stock control, and service operations to enhance sales and customer satisfaction.
Customer Service Specialist
Telemark
Jan 2021 - Jan 2023 (2 years)
Handled inbound/outbound calls, resolved inquiries, maintained CRM records, and collaborated cross-functionally to meet sales and quality targets.
Education
Degrees, certifications, and relevant coursework
Colegio Nuestra Señora del Carmen
High School Diploma, Humanities & Social Sciences
2018 - 2020
Completed High School Diploma in Humanities & Social Sciences with focus on linguistics, communication, cultural studies, and critical analysis.
IES Gil y Carrasco
Secondary Education Certificate, Secondary Education
2014 - 2018
Completed Secondary Education with coursework relevant to humanities and social sciences.
Availability
Location
Authorized to work in
Job categories
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